1. General Use & Purchase Information
Welcome to our website. We aim to provide a smooth, secure and reliable furniture shopping experience across Australia. By accessing the website and placing an order, you agree to the following terms of use and purchase conditions within our store.
2. Scope of Use
These conditions apply to all products and services available through the website. They cover the entire shopping process, from browsing to completing a purchase.
3. User Account & Responsibility
Customers are required to provide accurate, complete and up-to-date information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.
We are not responsible for any unauthorised or improper use of your account if login details are shared or handled negligently.
4. Products, Availability & Pricing
Product descriptions, images and specifications are presented as accurately as possible.
Stock availability is updated regularly; however, occasional shortages may occur. In such cases, you will be notified promptly and may choose a refund or an alternative option.
All prices are displayed in euros (€) and include applicable taxes. The final price is the one shown at the time of order confirmation.
5. Orders & Payments
Orders placed through the website represent a purchase request subject to confirmation.
Payment must be completed at checkout using the available payment methods.
An order is confirmed once payment has been successfully processed and confirmation has been issued.
6. Delivery Information
After payment is completed, orders are usually processed within 1–7 business days.
Processing Cut-Off Time:
- Orders placed before 15:30 will be processed on the same business day.
- Orders placed after 15:30 will begin processing on the next business day.
- If a public holiday occurs, processing will commence on the next available business day.
Orders under 140 € are subject to a flat shipping fee of 5 €.
Orders of 140 € or more qualify for free shipping across Australia.
Deliveries are handled by carefully selected logistics partners.
Estimated delivery time is 7–8 business days from the date of dispatch.
More details, please refer to the store’s Shipping Policy.
7. Order Cancellation
- Customers may request to cancel an order within 24 hours of payment confirmation.
If the request is submitted within this timeframe and the order has not yet been dispatched, we will proceed with cancellation and issue a full refund using the original payment method.
- If the order has already been dispatched or more than 24 hours have passed since payment confirmation, cancellation is no longer available. In this case, customers should wait for delivery and then arrange a return, after which a new order can be placed if needed.
More details, please refer to the store’s Order Cancellation Policy.
8. Returns & Refunds
We offer a return service available to all customers across Australia.
- For operational reasons, direct product exchanges are not available.
- If you would like a different item, please return the original product and place a new order through the website.
You may request a return under the following circumstances:
- Within 20 days of receiving your order
- If the product is damaged, faulty or affected during transport
- If the item received does not match your order
- Returns for personal reasons, including change of mind or preference, are also accepted
After the returned item is received and inspected, refunds will be processed within 2–4 business days using the original payment method.
The time it takes for the refund to appear may vary depending on your bank or payment provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
9. Personal Information Handling
Personal information is handled in accordance with applicable Australian data protection requirements.
Collected information is used solely for order processing, billing, delivery and customer support.
10. Dispute Handling
These conditions are applied in accordance with standard practices within Australia.
In the event of any issue, we aim to resolve it promptly through customer support.
11. Contact Details
For any enquiries regarding these terms or your orders, please contact us:
Email: deals@nestgethut.com
Phone: +81 (907) 823 29 78
Address: 352 TASHIRO-CHO, HIRADO-SHI, NAGASAKI 859-5527, JAPAN
Business Hours: Monday to Friday, 08:30 – 15:30
