1. Returns & Refunds Overview
Welcome to our website. We are committed to providing a smooth, secure and reliable furniture shopping experience across Australia. This page outlines how returns and refunds are handled within our store.
2. Returns & Replacements
We offer a return service available to all customers across Australia.
- For operational reasons, direct product exchanges are not available.
- If you would like a different item, please return the original product and place a new order through the website.
3. Return Conditions
You may request a return under the following circumstances:
- Within 20 days of receiving your order
- If the product is damaged, faulty or affected during transport
- If the item received does not match your order
- Returns for personal reasons, including change of mind or preference, are also accepted
A return shipping label is included inside the package when you receive your order.
4. Order Cancellation
You may request to cancel your order within 24 hours after payment confirmation.
If the order has not yet been dispatched and the request is made within this timeframe, a full refund will be issued using the original payment method.
After 24 hours or once the order has been dispatched, cancellation is no longer available and the return process will need to be followed.
5. Return Process
To start a return request, please contact our support team via email and provide:
Order number
Reason for return
Once the returned item is received and verified, the refund process will be initiated.
6. Return Costs
If the return is due to a faulty item, transport damage or an order handling issue, the return cost will be covered by us.
For returns based on personal reasons, the return shipping cost will be the responsibility of the customer.
7. Refund Processing Time
After the returned item is received and inspected, refunds will be processed within 2–4 business days using the original payment method.
The time it takes for the refund to appear may vary depending on your bank or payment provider.
8. Contact Details
For any enquiries regarding returns or refunds, please contact us:
Email: deals@nestgethut.com
Phone: +81 (907) 823 29 78
Address: 352 TASHIRO-CHO, HIRADO-SHI, NAGASAKI 859-5527, JAPAN
Business Hours: Monday to Friday, 08:30 – 15:30
