Order Cancellation Policy

1. Order Cancellation Overview

Welcome to our website. We are committed to providing a clear, reliable and secure shopping experience tailored for furniture purchases across Australia. This page outlines how order cancellations are handled within our store.

2. Cancellation Conditions

• Customers may request to cancel an order within 24 hours of payment confirmation.
  If the request is submitted within this timeframe and the order has not yet been dispatched, we will proceed with cancellation and issue a full refund using the original payment method.
• If the order has already been dispatched or more than 24 hours have passed since payment confirmation, cancellation is no longer available. In this case, customers should wait for delivery and then arrange a return, after which a new order can be placed if needed.

3. Cancellation Process

To request a cancellation within the allowed timeframe, please contact our support team and provide the following details:

Order number
Payment confirmation or receipt (if available)

Requests are reviewed during support hours, and we will respond as soon as possible after receiving your enquiry.

4. Refund Processing

Once a cancellation request has been approved, refunds will be processed within 2–4 business days using the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Contact Details

For any enquiries regarding order cancellations or returns, please contact us:

Email: deals@nestgethut.com
Phone: +81 (907) 823 29 78
Address: 352 TASHIRO-CHO, HIRADO-SHI, NAGASAKI 859-5527, JAPAN
Business Hours: Monday to Friday, 08:30 – 15:30